Blue Apex Limousine & Transportation Services
Terms of Service

Effective date: 09/01/2026

1. About These Terms

These Terms of Service govern chauffeur-driven transportation booked directly with Blue Apex Limousine & Transportation Services (“Blue Apex,” “we,” “us,” or “our”).

Your reservation agreement consists of these Terms, our Cancellation & Refund Policy, and the written booking confirmation provided to you. These documents will be made available before payment and acceptance.

Our Cancellation & Refund Policy governs cancellations, refunds, rescheduling, and no-shows. Any booking-specific exception must be clearly disclosed and accepted in writing before payment. Mandatory legal protections apply regardless of these Terms.

Self-drive vehicle rentals, if offered, require a separate rental agreement.

2. Booking Eligibility & Accuracy

The person making a reservation must be at least 18 years old and authorized to arrange the trip and use the selected payment method. Anyone booking for a business or another person must have authority to do so.

You must provide accurate contact information, pickup and destination addresses, travel dates, times, passenger counts, luggage requirements, and relevant flight details.

Please review your confirmation promptly and notify us of any errors. Failure to identify an error does not excuse a mistake caused by Blue Apex.

3. Reservation Confirmation

An inquiry, quote, or submitted contact form does not confirm a reservation. Your booking is confirmed only after we issue written confirmation and receive any required payment.

The confirmation will identify your service, itinerary, vehicle category, agreed price, deposit, balance due date, and applicable additional charges.

Specific vehicle makes, models, colors, or amenities are guaranteed only when expressly included in the written confirmation.

4. Pricing, Deposits & Payments

Before payment, we will disclose the agreed service price, required deposit, payment deadlines, applicable taxes, mandatory fees, and any variable charges or methods used to calculate them.

Deposits are applied toward the total booking price. Their refundability is governed by our Cancellation & Refund Policy.

Waiting time, additional stops, overtime, tolls, parking, and other extras may be charged only as disclosed and accepted. Where the final amount cannot be determined in advance, we will explain the applicable rate or calculation method.

Voluntary gratuities are optional. Any mandatory service charge will be identified separately and described accurately.

We will not charge additional amounts to your payment method without valid authorization. You may request an itemized explanation of charges.

If payment is overdue, we will notify you and provide a reasonable opportunity to resolve it before canceling, where time permits. Any cancellation charge remains subject to the Cancellation & Refund Policy and applicable law.

5. Cancellations, Refunds & Reservation Changes

Our Cancellation & Refund Policy forms part of your booking agreement and explains cancellation deadlines, charges, refund eligibility, and processing.

Send cancellation requests to [email protected]. For pickup within 24 hours, also call 301-768-6016. Cancellation timing is determined under that policy, and deadlines use Eastern Time.

Changes to dates, times, routes, vehicles, passenger counts, or service duration are subject to availability and revised pricing. Changes are effective only when confirmed in writing by Blue Apex.

6. Pickup, Waiting Time & No-Shows

Passengers should be ready at the location and time stated in the confirmation and keep the supplied contact number available for pickup coordination.

Your confirmation will state the included waiting period, when it begins, and any additional waiting rate. Airport reservations will explain how flight arrival changes affect pickup and waiting time.

We will not assess a no-show solely because a passenger is not immediately visible. No-shows must meet the conditions in our Cancellation & Refund Policy, including chauffeur arrival at the agreed location, expiration of the disclosed waiting period, and reasonable contact attempts.

Passengers will not be charged for waiting or no-shows caused by Blue Apex’s error.

7. Airport Transportation

Provide the correct flight number, arrival date, and airport, and promptly notify us of changes you become aware of.

Where flight tracking is included, we will use updated flight information to coordinate pickup. Your confirmation will explain whether pickup is curbside or inside the terminal, the meeting location, and any meet-and-greet charge.

Flight delays, cancellations, and related rescheduling are handled under our Cancellation & Refund Policy.

8. Hourly Service, Stops & Overtime

Hourly reservations are subject to the minimum duration stated in your confirmation. The confirmation will explain when billable time begins and ends, including any travel time charged outside the passenger’s ride.

Additional stops or extensions require approval and depend on availability, safe operating conditions, and chauffeur scheduling limits. We will disclose applicable additional charges before you agree to the change.

If you voluntarily finish early, the agreed minimum charge generally remains payable. This does not apply to unused service resulting from Blue Apex’s failure to provide the agreed transportation.

9. Vehicle Capacity, Luggage & Substitutions

Passenger and luggage requirements must fit the vehicle’s safe capacity. Every passenger must have an appropriate seat and restraint. We will not exceed lawful passenger limits or transport unsecured items that create a safety risk.

Please disclose oversized luggage or unusual equipment when booking so we can arrange an appropriate vehicle.

If a substitution becomes necessary, we will notify you as soon as reasonably possible. A material downgrade in capacity, vehicle category, or an expressly guaranteed feature requires your agreement and an appropriate price adjustment.

If we cannot provide suitable transportation you accept, the Cancellation & Refund Policy applies. Declining a materially unsuitable replacement is not treated as a customer cancellation.

10. Children, Accessibility & Service Animals

Tell us when booking if children will travel so we can confirm appropriate seating and legally required child restraints. Your confirmation will identify who is responsible for supplying and installing any necessary restraint. Transportation cannot proceed without legally required safety equipment.

Please contact us about accessibility needs so we can coordinate suitable arrangements. Advance notice helps with planning but does not replace or limit our legal obligations.

We accommodate service animals as required by applicable law without a service-animal surcharge. Ordinary pets require advance approval and may be subject to a disclosed pet policy. Service animals are not subject to ordinary pet restrictions.

11. Passenger Conduct & Safety

Passengers must follow lawful safety instructions, wear required restraints, and treat chauffeurs, other passengers, and vehicles respectfully.

Smoking, vaping, illegal drug use, harassment, threats, violence, vehicle tampering, and conduct that interferes with safe driving are prohibited.

Alcohol is permitted only where lawful and expressly approved by Blue Apex. Underage drinking is prohibited. A passenger’s condition or behavior must not create a safety risk.

The chauffeur may decline an unsafe or unlawful instruction. Where necessary, we may refuse or end service and stop at an appropriate safe location or contact emergency services.

Any retained payment or additional charge following termination must comply with our Cancellation & Refund Policy and applicable law.

12. Damage & Excessive Cleaning

Passengers are responsible for damage they cause and cleaning beyond ordinary use, to the extent permitted by law and the accepted booking agreement.

Any claim will be supported by reasonable documentation, such as photographs, repair estimates, or cleaning invoices. Charges will reflect reasonable costs, exclude ordinary wear and tear, and avoid duplicate recovery.

Blue Apex will provide an itemized explanation and an opportunity to raise questions. Additional card charges require valid authorization.

13. Delays, Breakdowns & Service Interruptions

We will use reasonable care in planning and providing transportation. Traffic, weather, road closures, airport restrictions, emergencies, and mechanical problems may affect travel.

We do not guarantee exact arrival times unless expressly agreed in writing. This does not excuse a failure to exercise reasonable care or provide the agreed service.

If service is disrupted, we will communicate available options and attempt to arrange suitable alternatives. Refunds for canceled or unprovided service are governed by our Cancellation & Refund Policy. Credits will not replace a refund you are otherwise entitled to without your agreement.

14. Personal Belongings

Please check the vehicle for belongings before leaving. Contact us promptly if an item is missing.

We will make reasonable efforts to locate and coordinate the return of items found. Any delivery or shipping cost must be agreed upon before it is incurred.

This section does not exclude responsibility for loss or damage caused by Blue Apex where liability applies under law.

15. Website Information & Acceptable Use

Website descriptions, photographs, and examples help explain our services. Images may be illustrative; your written confirmation identifies the vehicle category and features reserved for your trip.

If we discover a material website or quotation error before confirmation, we will explain it and provide corrected information before you decide whether to proceed. We will not unilaterally increase an agreed booking price because of our error.

You may use our website to obtain information and submit legitimate inquiries. You may not submit fraudulent reservations, impersonate others, disrupt website operation, or attempt unauthorized access.

Website content owned by or licensed to Blue Apex may not be commercially reproduced without permission, except as allowed by law. Customers may retain copies of quotes, policies, and confirmations for their records.

16. Privacy & Communications

Our Privacy Policy explains how we collect, use, and protect personal information. Please review it before submitting personal data.

We use the contact details you provide for booking confirmations, pickup coordination, billing, and service-related communications. A transportation booking does not, by itself, constitute consent to unrelated marketing messages.

17. Responsibility & Legal Rights

Each party remains responsible for obligations imposed by the booking agreement and applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded, excuses fraud or willful misconduct, waives applicable consumer or accessibility protections, or prevents a valid payment dispute.

Customers may provide honest reviews, contact regulators, and pursue remedies available under applicable law. No refund or complaint resolution is conditioned on suppressing honest feedback.

18. Questions & Disputes

If you have a concern, contact us with your reservation details and a description of the issue. We encourage direct communication so we can investigate and seek a practical resolution.

Contacting us is not a prerequisite to exercising a legal right and does not shorten or extend any statutory, court, or payment-dispute deadline.

These Terms are governed by Maryland law to the extent applicable, without displacing mandatory federal law or protections that apply in another jurisdiction. Nothing here restricts a forum or remedy available to you under applicable law.

19. Updates & Severability

The version accepted when your reservation was confirmed governs that booking. Later website changes do not retroactively change an existing reservation. Material changes to an existing agreement require mutual acceptance.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

20. Contact Us

Blue Apex Limousine & Transportation Services
Primary email: [email protected]
Additional email: [email protected]
Phone: 301-768-6016
Website: Blueapexlimo.com