Blue Apex Limousine & Transportation Services
Cancellation & Refund Policy

Effective date: 09/01/26

This policy applies to chauffeur-driven transportation booked directly with Blue Apex Limousine & Transportation Services (“Blue Apex”). Self-drive rentals, if offered, require a separate rental agreement.

1. Booking Confirmation & Payments

A reservation is confirmed only after Blue Apex issues written confirmation and receives any required payment. A quote or inquiry alone does not reserve a vehicle.

Your confirmation will identify the service, pickup details, vehicle category, agreed price, required deposit, remaining payment deadline, and any additional charges.

Deposits are credited toward the total booking price. If you cancel, the applicable cancellation charge below is deducted from payments received; any excess is refunded. Deposits are not forfeited in addition to the cancellation charge.

2. Standard Reservations

For airport transfers, point-to-point transportation, and standard hourly chauffeur service:

• At least 48 hours before scheduled pickup: Full refund.
• At least 24 hours but less than 48 hours before pickup: Cancellation charge of 50% of the agreed service price.
• Less than 24 hours before pickup: Cancellation charge of up to 100% of the agreed service price, subject to Section 4.

3. Special Events & Extended Reservations

For weddings, proms, multi-vehicle bookings, and full-day reservations expressly identified as special-event or extended reservations before payment:

• At least 14 calendar days before scheduled pickup: Full refund.
• At least 7 days but less than 14 days before pickup: Cancellation charge of 50% of the agreed service price.
• Less than 7 days before pickup: Cancellation charge of up to 100% of the agreed service price, subject to Section 4.

A different cancellation schedule applies only if clearly disclosed and accepted in writing before payment.

4. How Cancellation Charges Are Calculated

Cancellation percentages apply to the agreed transportation service price, including any disclosed minimum booking duration. They exclude voluntary gratuities and tolls, parking, or other trip expenses that are not incurred. Taxes will be adjusted as required.

Cancellation charges are intended to compensate for reserved vehicle and chauffeur time and reasonable cancellation-related losses, not to impose a penalty. Charges will be reduced where necessary to reflect avoided costs, replacement bookings that offset the loss, or applicable law. Blue Apex will not recover twice for the same loss.

Any remaining cancellation balance will be itemized. Additional card charges require valid payment authorization and compliance with applicable law.

5. How to Cancel

Email [email protected] with your reservation number, passenger name, and pickup date. Cancellation timing is based on when the message reaches our designated inbox—not when our team replies. All deadlines use Eastern Time.

For pickup within 24 hours, also call 301-768-6016. A delayed acknowledgment does not change the timestamp of a received cancellation. Keep your cancellation email and any delivery confirmation.

Social media messages and messages sent only to a chauffeur are not reliable cancellation channels unless Blue Apex confirms receipt.

6. Changes & Rescheduling

Changes to pickup time, date, route, vehicle, passenger count, or service duration are subject to availability and revised pricing.

A change is confirmed only when accepted in writing by Blue Apex. Until then, the original reservation remains in effect.

If a requested change cannot be accommodated and you cancel the original reservation, its cancellation schedule applies. Rescheduling does not automatically remove a cancellation charge already incurred; any waiver must be confirmed in writing.

7. Delayed Passengers & No-Shows

Your booking confirmation must state the included waiting period, when it begins, and any additional waiting rate. For airport pickups, it must explain how flight arrival changes affect pickup and waiting time.

A no-show may be assessed only when the chauffeur is at the agreed pickup location, the disclosed waiting period has expired, and reasonable attempts to reach the passenger using the supplied contact details have failed.

A valid no-show is treated as a cancellation within 24 hours of pickup, subject to Section 4. No-show charges do not apply when Blue Apex’s error prevents the pickup.

8. Flight Delays & Cancellations

Provide an accurate flight number and notify Blue Apex promptly of flight changes. When flight tracking is included in your booking, we will use updated arrival information to coordinate pickup.

A flight delay alone is not treated as a passenger no-show. We will explain any availability limits or additional waiting charges before you agree to them.

If your flight is canceled, contact us promptly to discuss rescheduling. If you cancel transportation, the applicable cancellation schedule generally applies, subject to Section 4 and any required legal exception.

9. Early Completion & Unused Time

If you voluntarily finish an hourly or event reservation early, the agreed minimum booking charge remains payable because that time was reserved for you.

This does not apply to unused service caused by Blue Apex’s failure to provide the agreed transportation. Unused optional extras and expenses not incurred will be removed.

10. Blue Apex Cancellations & Service Failures

If Blue Apex cancels before service begins and cannot provide a suitable alternative you accept, we will refund all payments for the canceled service.

If a breakdown or other service failure interrupts a trip, we will attempt to arrange suitable replacement transportation. If the agreed service cannot be completed, we will refund the unprovided portion, with any additional remedy required by law.

A material downgrade in vehicle category or capacity requires your agreement and an appropriate price adjustment. Declining a materially unsuitable replacement will not be treated as a customer cancellation.

11. Weather, Road Closures & Emergencies

Safety-related disruptions will be assessed based on the actual circumstances. If Blue Apex cannot safely or lawfully provide the service, we will offer rescheduling or a refund for the unprovided service.

If service remains available but you choose to cancel, the applicable cancellation schedule generally applies. Any exception or credit will be confirmed in writing. A credit will not replace a refund you are otherwise entitled to without your agreement.

12. Unsafe or Unlawful Passenger Conduct

Blue Apex may refuse or end service where passenger conduct creates a safety risk or involves unlawful activity.

Any retained payment will reflect service provided and reasonable, documented losses permitted by the accepted booking terms and applicable law. Damage or cleaning charges must be separately documented and supported by applicable terms. We will not impose duplicate charges for the same loss.

13. Refund Requests & Processing

Send refund requests to [email protected] with your reservation details and a description of the issue. Please report service concerns promptly so we can investigate; this request does not shorten any statutory claim or payment-dispute deadline.

Approved refunds will be initiated within 7 business days, or sooner if legally required, generally to the original payment method. Your bank or payment provider may take additional time to post the credit.

14. Your Rights & Policy Changes

Nothing in this policy limits rights or remedies that cannot legally be waived, including applicable consumer protections and valid payment disputes.

The policy accepted when your reservation was confirmed governs that reservation. Later website changes do not retroactively change existing bookings.

Contact

Blue Apex Limousine & Transportation Services
Email: [email protected]
Phone: 301-768-6016
Website: Blueapexlimo.com